Shipping policy
United Kingdom Only
XY Performance Co currently ships within the United Kingdom only.
Order Processing
Orders are processed Monday to Friday (excluding UK bank holidays).
Orders placed before 2pm are typically processed the same business day. Orders placed after this time will be processed the next working day.
During peak periods or promotional launches, processing times may be slightly extended.
Shipping Options
We offer the following UK delivery options:
Standard Delivery – Free
Typically delivered within 2–4 business days.
Express Delivery – £2.95
Typically delivered within 1–2 business days.
Free Express Delivery on Orders Over £50
Orders £50 and above automatically qualify for free express shipping.
Delivery timeframes are estimates and are not guaranteed.
Fulfilment
Orders may be fulfilled either:
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Directly from our UK distribution centre, or
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Via Amazon Fulfilment (FBA) within the UK
This ensures faster dispatch and reliable nationwide coverage.
Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details where available.
Please allow up to 24 hours for tracking links to update.
Delays & Carrier Issues
Once an order has been dispatched, responsibility for delivery lies with the shipping carrier.
If your order appears delayed, please:
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Check your tracking information
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Contact the courier directly
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Reach out to us if the issue remains unresolved
We are not responsible for delays caused by courier disruptions, weather, or incorrect shipping details provided at checkout.
Incorrect Address
Customers are responsible for providing accurate delivery details.
We cannot be held responsible for orders lost or delayed due to incorrect addresses entered at checkout.
Failed Deliveries
If a parcel is returned to us due to:
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Failed delivery attempts
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Incorrect address
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Refusal of delivery
We may deduct original shipping costs before issuing any refund.
Contact
For shipping enquiries:
team@thexyperformanceco.com